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Frequently Asked Questions about Australia Gift Shop & Australian Gifts featuring Aboriginal Art
and Souvenirs of Australia
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Frequently Asked Questions - Australia Gift Shop
Who is Australia Gift Shop?
Where are your products made?
How can I ensure your shopping site is safe and secure?
What payment options do you offer?
Do you stock products with images of Australian icons/landscapes?
Do you have a print catalogue?
Do you charge for shipment or postage? How can I find out the shipping costs before I place an order or without having to place an order?
How do I make a purchase? How do I place an order?
I was trying to place an order but I do not understand how it works with the payment. Can you please tell me how it works?
When am I likely to receive the goods I purchased from your online shop?
When are orders dispatched?
How can I recognise the transaction on my credit card statement?
What is your policy on refunds?
What do you do with my private details, such as my email address?
What credit cards and debit cards do you accept?
How do I know my credit card details are safe with you?
Q: Who is Australia Gift Shop?
Who is Australia Gift Shop?
A:
Australia Gift Shop is a totally Australian owned and operated business set up for the purpose of providing a distinctive range of Australian gifts & souvenirs MADE IN AUSTRALIA or designed in Australia and featuring Australian Aboriginal art designs PAINTED BY ABORIGINAL ARTISTS.
We only sell our products via this website. Our office and warehouse are located in Bundaberg in the State of Queensland in Australia. Our registered business name is "Australia Gifts Online", we are a division of PlanetPigrim.com (Web Design & Development) and our Australian Business Number is: 51 384 048 696.
Q: Where are your products made?
Where are your products made?
A:
ALL OF OUR ABORIGINAL ARTIFACT PRODUCTS ARE MADE IN AUSTRALIA.
ALL OF OUR BOOMERANGS, BOOKS, jewellery, cosmetics, placemats & coasters, confectionery & food products, hip flasks, mousepads, paintings, postcards and fridge magnets ARE MADE IN AUSTRALIA.
However, quite a few of our souvenir lines are not.
These include :
1. Brushart Bag with Kangaroo/Koala Print in Beige/Choc - Product ID: Z-BBAG-01KK [See under Tote Bags product category]
2. Aussie Slouch Hat - Traditional Cork Style - Product ID: Z-ASHAT [See under Hats product category]
3. Most Soft Toys
4. Most Stationery
5. Shot Glasses
6. Thongs
These items are "Made in China" or "Made in Taiwan", even though they are "Designed in Australia".
Many Australian souvenir retailers boast about the fact that their goods are "Designed in Australia". What this label really means is that the products are not made in Australia. These products are usually made in China.
Q: How can I ensure your shopping site is safe and secure?
How can I ensure your shopping site is safe and secure?
A:
We sell exclusively using Secure Sales Transactions accepting Credit Cards & direct PayPal payments by employing SSL (secure sockets layer) 128-bit encryption ( check for the lock or unbroken key at the bottom of your browser before you provide your card details).
Q: What payment options do you offer?
What payment options do you offer?
A:
For everyday retail sales through our shopping cart we offer three (3) common methods of payment to customers plus some other lesser-used options.
They are :
1. ONLINE BY CREDIT CARD (or Debit Card) using MasterCard or Visa
(or online directly through a PayPal account but only if you have one)
2. BY PHONE USING CREDIT CARD (or Debit Card) with MasterCard or Visa
3. DIRECT DEPOSIT (within Australia)
4. Internet Banking Global Transfers accepted from anywhere in the world
(We accept Direct Deposit, Direct Transfers or Telegraphic Transfers
through Internet banking from any country on earth.)
5. PayPal Account Payments
5. [Highly Non-Recommended]
Money Order (only within Australia) or Cheque (usually only within Australia)
* Online Credit Card (and Debit Card) Payments are processed through our Internet Payment Service, PayPal.
Our small retail sales are almost ALL ONLINE BY CREDIT CARD or OVER THE PHONE USING CREDIT CARD. We operate on quick order fulfillment using air mail and the efficiency of the web for international sales transactions.
Direct Deposit (or Bank Account Direct Transfer, mostly using Internet Banking) is quite popular within Australia.
We take postal money orders within Australia. However, this is not possible
from outside Australia using Australia Post.
An international direct deposit can be made through Internet Banking Global Transfers and also by telegraphic transfer (or wire).
We do take telegraphic transfers for wholesale export sales, although they are
not practical for small transactions because they cost a minimum of $30,
regardless of how small the amount being transferred.
Aside from Internet payments (involving mainly credit cards), phone payments using credit cards and direct deposits, this leaves us with only one other highly non-recommended option. This option is payment by paper - money order (only within Australia) and cheque (usually only within Australia).
Again, we take very few cheques or money orders within Australia. Internationally, if we receive a cheque in another currency (eg. in US$ Dollars or GB₤ Pounds) then we must pay our bank $10 for the cheque currency conversion fee.
However, the main issue here is the time it takes to deliver the cheque to Australia and then to wait for the cheque to clear before the order can be dispatched.
When paying by cheque, a customer must be willing to pay the extra cost for the cheque currency conversion fee and willing to wait approximately 6 to 7 weeks before receiving the goods. After receiving an order to be paid by cheque, we email the customer an invoice outlining the total price (including cheque currency conversion fee and postage cost) in their own currency.
However, if you purchase online using your MasterCard or Visa credit card,
you will receive the goods within 10 to12 business days. If you wish to know
more about our online security, payments and policy, please read the Policy
page on the Australia Gift Shop website at http://www.australiagift.net/policy.html .
We trust this information proves helpful to you in making a decision about
purchasing.
Q: Do you stock products with images of Australian icons/landscapes?
Do you stock products with images of Australian icons/landscapes?
A:
Most of our products feature Aboriginal art designs painted by Australian Aboriginal artists. Many of these display images of Australian iconic fauna such as kangaroos. However, for images of typical or iconic Australian landscapes, the range of Landscape Photographs of Australia by Casa Mea is a superb offering. These beautiful decor pieces are available both framed and unframed. You will find them in our "Landscape Photos" product category.
Orders are delivered by Casa Mea Interiors, directly from their studio warehouse in Montrose in the Australian state of Victoria.
Casa Mea Interiors is our highly respected joint venture partner involved in Australian landscape photography. Their gallery offers quality prints of stunning original photographs captured by Steve and Ioana Hamilton. The prints are uniquely and individually created to enhance any home or office decor.
Q: Do you have a print catalogue?
Do you have a print catalogue?
A:
No, we do not have a print catalogue, although our full retail catalogue is available online. Simply click on any "Products" links on our Website for our categorised catalogue. It begins on http://www.australiagift.net/categories.asp .....
Q: Do you charge for shipment or postage? How can I find out the shipping costs before I place an order or without having to place an order?
Do you charge for shipment or postage? How can I find out the shipping costs before I place an order or without having to place an order?
A:
We do charge postage. Orders are dispatched through Australia Post.
TO FIND OUT THE POSTAGE COST, simply choose the item you wish to buy, then
> click "buy" to place the product in the shopping cart (even if you are not actually placing an order)
> change "Quantity" to the number you wish to purchase
> choose "the country you want the goods sent to" in the "Country" drop menu
> click "Update Totals" to see the "Shipping Cost" displayed.
You can then click "Continue Shopping" (to add other items to the order) or close the page.
You can do this to find out shipping costs for any number of any of our products, without having to place an order.
The cost per item decreases as more items are chosen in our shopping cart because the Australia Post charges are calculated by weight, with cost increments decreasing with added weight.
Q: How do I make a purchase? How do I place an order?
How do I make a purchase? How do I place an order?
A:
Gather your selection of Aussie gifts together into the shopping cart by clicking the Buy button for each product you wish to include. Once you have placed all the items in the shopping cart
> click the Checkout button
> enter your customer details
> Choose your payment method [credit card or cheque(which is slow)]
> click the Checkout button below your customer details.
This takes you to the shopping cart transaction totals page which specifies the total amount including shipping/postage costs and Goods & Services Tax (GST), which is only applicable to customers within Australia. Amounts are in American Dollars (US$). To convert the total to another currency, simply click on the "Convert Currency" link at the top of the page.
Under the transaction cost total, click the Checkout button. This takes you to our :
EITHER 1. [If paying by Most Common Method - Credit Card]
PayPal Billing Information page where you enter your credit card details. You will see the locked padlock symbol in the browser status bar under this webpage. This indicates that any information supplied here is fully secured by industry-standard, 128-bit encryption for your protection, our protection and peace of mind for everyone involved.
Click Continue to finalise the transaction and complete your purchase. Within minutes, you will receive an email from PayPal Australia confirming your payment, followed shortly after by an email from us confirming your order and payment. This email confirms your shipping details, specifies the contents of the order and provides dispatch information.
OR 2. [If paying by Non-Internet Method - Cheque]
The screen will display your order summary, followed shortly after by an email from us confirming your order. This email all contains details about our business name to write on the cheque, our postal address for mailing the cheque and states the requirement that the cheque must be non-negotiable.
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Q: I was trying to place an order but I do not understand how it works with the payment. Can you please tell me how it works?
I was trying to place an order but I do not understand how it works with the payment. Can you please tell me how it works?
A:
Simply follow the instructions below to easily place your order using Visa or MasterCard. You do NOT have to be a PayPal member.
Instructions to purchase items using our shopping cart :
Go to a product display page [ eg. http://www.australiagift.net/products.asp?cat=32 ]
> choose a product
> click "buy" [DO NOT CLICK "Checkout" at this stage]
> WAIT for the shopping cart page to open
> Change the QUANTITY to the number you wish to purchase
> click "Update Totals" and wait a few seconds
> click "continue" to continue shopping for other items
OR click "checkout"
> complete your customer details (NOT including credit card information)
> choose the payment method [usually credit card]
> click "checkout" again
> the next page displays the total price for your order (including delivery)
> click "checkout" again
FOR CREDIT CARD PAYMENT METHOD:
> You are taken to a secure PayPal page
> On this page you will see "Not a PayPal member? Click here" click here
> Complete your credit card details
> click "continue checkout" to complete your purchase.
FOR CHEQUE PAYMENT METHOD (NON-INTERNET):
> The screen displays a summary of your order
> Print order if you wish
> We immediately send you an email copy of the order summary
> We send you a second email (within a few hours) with basic instructions
for writing the cheque and mailing it to our postal address.
Q: When am I likely to receive the goods I purchased from your online shop?
When am I likely to receive the goods I purchased from your online shop?
A:
Our stated delivery times begin from the moment your packaged order leaves our warehouse. This is referred to as dispatch (or despatch) of the goods. We send all international orders through Australia Post by Air Mail from Australia. Domestic orders (within Australia) are also sent by Australia Post.
The average delivery time to the USA, Europe, Britain, Japan and Canada is within 8-12 days. Delivery to our South-East Asian neighbours, such as Singapore or Brunei, is usually within 10 days.
If you make payment by cheque (non-Internet) you need to be willing to wait approximately 6 to 7 weeks before receiving the goods. This is due to the time it takes to deliver the cheque to Australia and then to wait for the cheque to clear before the order can be dispatched.
Q: When are orders dispatched?
When are orders dispatched?
A:
Even during our busiest times, all orders are dispatched (and delivery begins) within 7 days of your online order. However, most orders (except those placed when the post office is closed on weekends) are dispatched within 24 hours.
If you make payment by cheque (non-Internet), we wait for the cheque to clear before dispatching the order.
Q: How can I recognise the transaction on my credit card statement?
How can I recognise the transaction on my credit card statement?
A:
Payments are processed through our Internet Payment Service, PayPal Australia.
Your purchase transaction will appear in your credit card statement or bank statement (if you use a debit card) as "PAYPAL*AUSGIFTSHOP".
Q: What is your policy on refunds?
What is your policy on refunds?
A:
Customer satisfaction is our primary concern. When we issue a customer refund we include original shipping/postage charges too.
If a customer is not 100% satisfied with the quality of a product due to damage or a fault in that product, we immediately give the customer a refund of 100% of the purchase price including original shipping/postage charges too.
However, in some instances, at our reasonable discretion, it is necessary for us to observe the damage or fault
(either physically or by emailed image) before considering whether a refund is warranted and before agreeing to
refund the customer. We supply a number of totally handmade products/artifacts which display markings and inconsistencies that are an inherent part of the very nature of the product, rather than what may be perceived
as damage or a fault.
By the way, our only refunds in the last year have not been due to any problem with a product per se. It has been because we could not deliver the order by the required date or due to the fact that we did not have/could not procure the large quantity of stock that the customer ordered (insufficient stock available).
The only exception to this was an Aussie Slouch Hat which had one cork missing when it arrived at its destination.
We simply sent another hat that day, free of charge and with apologies, of course.
Q: What do you do with my private details, such as my email address?
What do you do with my private details, such as my email address?
A:
We are committed to protecting your privacy and the privacy of information you provide to us. Australia Gift Shop will never give, sell, rent or lease customer information to third parties.
When you buy our products, your credit card payments are handled by PayPal, our secure online payment service. Your contact data (like your email address) is disclosed to Australia Gift Shop for order fulfillment, delivery and customer support purposes only and is kept confidential by Australia Gift Shop and PayPal.
Q: What credit cards and debit cards do you accept?
What credit cards and debit cards do you accept?
A:
We accept Visa and MasterCard.
Q: How do I know my credit card details are safe with you?
How do I know my credit card details are safe with you?
A:
Your billing data (like your credit card number) is NEVER disclosed to Australia Gift Shop. YOUR CREDIT CARD PAYMENT IS PROCESSED IMMEDIATELY, IN REAL-TIME. CREDIT CARD NUMBERS ARE SENT DIRECTLY AND SECURELY TO YOUR BANK. YOUR CREDIT CARD NUMBER IS NOT STORED ONLINE.
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Generated using FAQ Generator 2.5, administered by Australia Gift Shop
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